Returns & Refunds
Your experience matters to us.
Due to the nature of our products, we are unable to accept returns or exchanges for products that have been opened, used, or unsealed, unless the item is defective or has been incorrectly supplied.
If your order arrives damaged, defective, or incorrect
Please contact us within 7 days of receiving your order.
Please provide:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging
Once your request has been reviewed
We may offer a replacement or refund where appropriate.
Refunds
Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping fees are generally non-refundable unless the return is due to an error on our part.
For assistance, please contact us via WhatsApp or email.